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Reflections: Issue Issue 15 3 Sep 2010

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One journey you can’t afford to miss

New event will address the radical changes that the industry faces

When we began preparations for the new Travel 2020 event, taking place in London at the end of this month, we knew that there was a significant amount of change about to hit the world of passenger transport. But we didn’t know quite just how much.

Every day has seemed to bring a new development in the matrix of information, payment and customer service activities that is being addressed at the exhibition and associated conference. From innovative approaches in mobile ticketing to radical...

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