Latest news:
Business: Issue Issue 14 30 Jul 2010

Add a comment

Share this article:

More articles like this...
Franchising, Performance, Rail, Regulation, Surveys, DfT/SRA, Other, All of UK

New mystery shopper monitoring regime will end micromanagement

A new service quality management system will be introduced in new franchises and designed to reduce the need for detailed Department for Transport  micromanagement.

Moves in this direction began last year when the DfT specified that the new South Central franchise would be required to meet passenger satisfaction targets as measured by the National Passenger Survey (NPS). However, the DfT considers that a more sophisticated measure is required in order to give it confidence to step back...

Add a comment

Join TransportXtra subscribers and read this article in full...


30 days

90 days

Save 50%

1 Year

Save 75%







+£6 VAT

+£12 VAT

+£18 VAT

An online subscription to TransportXtra works out at less than 24p per day for all the latest issues and transport intelligence
Parking Review


New Transit individual subscriptions

New Transit: Passenger Transport's Big read. Click here to subscribe today Widely read by rail, light rail and bus operators, local and central governments, the city, consultants and suppliers, New Transit delivers comprehensive passenger transport analysis and comment.

New Transit magazine is published by Contact Plus 24 Limited. Please subscribe via their dedicated website.

Not ready to subscribe? Take a 2 week free trial