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Rail News: Issue Issue 01 30 Jun 2009

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Performance, Surveys, Watchdogs, Virgin, All of UK

Virgin Trains says 'performance not good enough yet'

Meera Rambissoon

Virgin Trains have said that their "performance is not good enough yet” in response to the latest figures from the National Passenger Survey for Spring 2009.

The results show that satisfaction has increased to 86% the overall satisfaction score from its customers - one percentage point higher than last spring.

Out of 18 ‘train factor’ categories, Virgin Trains was above the long distance average in 16, and its scores rose from 87% satisfaction to 92% on the length of...

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