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News category: customer service

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Parking Review
Viewpoint
Adam Bidder
Each time Q-Park builds or refurbishes a car park we aim to turn it into a premier parking destination. Our designs stick to a few simple,... continue
Parking Review
Editorial
Mark Moran
High quality facilities, a service ethos and well judged pricing structures are the hallmarks of quality off-street parking. These were among the... continue
Parking Review
Interview
Paul Sharpe
At a time when newspaper headlines are dominated by spending cuts and the economic crisis, the role of enforcement in maximising collection of... continue
Parking Review
Articles
Jacobs is deploying bilingual bailiffs in Wales who are able to communicate in Welsh as well as English. This complies with the Welsh Language... continue
Parking Review
Articles
Swift has introduced a text messaging service, which sends payment prompts to debtors that have payment schedules. It also sends them reminder texts... continue
Parking Review
Technology
The AA has launched a smartphone application designed to helping motorists find parking wherever they are in the UK and Ireland. The £1.79 app... continue
Parking Review
Safer Parking Lead Story
Fourteen Q-Park hospital car parks in Birmingham have been presented with Park Marks under the Safer Parking Scheme. Eleven of the sites serve the... continue
Parking Review
Operational Lead Story
Airport parking operator Airparks has developed an automated check-in and check-out facility for drivers using its sites. The system has been... continue
Parking Review
Contracts
CP Plus has won a five-year contract with Dalkeith Council in Midlothian, Scotland, to provide car park management in the town. The council, which... continue
Parking Review
People News Lead Story
Car park operator CP Plus is celebrating 20 years in the parking industry. Since 1991 it has grown from a small two-man operation in Hampstead, to a... continue
Parking Review
Operational Lead Story
Patrick McDonnell
Wiltshire Council has increased the cost of parking to help protect subsidised bus services in the county. Some of Salisbury’s car parks have... continue
Parking Review
Yellow Lines
A multi-storey car park in the Japanese city of Osaka has hired young women to dress up as parlour maids and work as car park attendants in a bid to... continue
Parking Review
Operational
North Tyneside Council is introducing a two-tier on-street parking charge. Streets close to the commercial district will see charges of 60p per hour... continue
Parking Review
Technology
Southwark Council is offering motorists reduced parking charges if they pay for their parking via mobile phone. The south London borough will charge... continue
Parking Review
Business News
The British Parking Association’s Approved Operator Scheme (AOS) is hosting a ‘Parking Zone’ at the The Facilities Show 2011, being... continue
Parking Review
Business News
The Green Parking brand made its UK debut at Parkex 2011, offering to undertake off-street parking management and on-street enforcement services as... continue
Parking Review
Parking Policy
The Yorkshire Dales National Park Authority has frozen the cost of residents parking for the next financial year. Also remaining static are 24-hour... continue
Parking Review
Car clubs
Mark Moran
Disabled motoring charity Bristol Car Club has been granted “accredited” status by CarPlus, a national charity that promotes car clubs in... continue
Parking Review
Viewpoint
Some parking authorities hit by large falls in revenue have actually increased their profits by reducing costs, according to economist John Siraut.... continue
Parking Review
Awards Lead Story
Sheffield City Council has won the second PATROL Annual Report Award, which promotes best practice among councils in the production of parking annual... continue
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