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News category: Watchdogs

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Rail News
Train operators are “queueing up” to place new restrictions on discounted fares, according to Passenger Focus chief executive Anthony... continue
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Rail News
By Robert Jack
Saver tickets are now thought unlikely to be scrapped following lobbying by Passenger Focus, the rail passenger watchdog. At the beginning of the... continue
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Rail News
Passenger Focus has welcomed the Department for Transport’s call for a market investigation into the costs of rail rolling stock leases. The... continue
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Rail News
A new report published by London TravelWatch and Passenger Focus into how rail operator Chiltern coped with the collapse of the Gerrards Cross tunnel... continue
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Rail News
Research by National Express Group has concluded that train operators will have more success in attracting new passengers if they concentrate on... continue
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Rail News
GNER faced criticism this week for announcing increases to it charges to park cars at its stations just days after the National Passenger Survey... continue
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Rail News
passenger ratings for the helpfulness and attitude of on-train staff have significantly improved over the past year, according to the latest National... continue
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Rail News
By Robert Jack
Train operators have seized on the results of the latest National Passenger Survey as evidence that they have succeeded in raising their standards of... continue
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Rail News
National Express Group’s One operation is the country’s least popular train operator, according to the latest edition of the National... continue
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Rail News
train operators have been urged to address the concerns of passengers over the value for money offered by rail fares following the latest National... continue
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Business Comment
Analysis of the latest National Passenger Survey shows a wide variation among user satisfaction with intercity operators. An impressive 90% of... continue
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