Councils are being urged by the Local Government Ombudsman (LGO) to ensure complaints about contractors are handled. Councils cannot simply accept at face value the outcome of a complaint review conducted by firms acting on their behalf, says the LGO.
The recommendation comes after the LGO found Bury Metropolitan Borough Council ignored body-camera evidence when investigating a complaint against a firm of bailiffs it employs to chase a Council Tax debt. The company, Rossendales, had...
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