There's been plenty of doom and gloom in news about the bus industry over recent months, with local authorities cutting tendered service budgets and operators struggling to cope with reductions to Bus Service Operators Grant and concessionary fares reimbursement. So one could be forgiven for assuming that bus passengers must be a pretty unhappy bunch. But the reality is quite different. In March, Passenger Focus reported that about 80% of bus passengers in England outside London were satisfied...
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