Special event focuses on customer service

Next month will see passenger transport professionals gather in London for the second annual Customer Service Excellence in Public Transport event. Sponsored by Transit and the Institute of Customer Service, the conference will provide a forum for those who are seeking to make public transport the mode of choice for the travelling public.

This year’s keynote speech will be delivered by Roger French, managing director of the award-winning bus company Brighton & Hove. French spoke at...

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