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Debates: Issue 243 31 May 2012

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car park design, customer service, funding, technology

‘People don’t park to park,’ but they do deserve a good service

Nigel Williams

“People don’t park to park,” was a refrain that ran through the presentations at Parking & Property 2012, the Parking?Review conference that took place in London on 22 May. Nigel Williams, principal of consultancy Parking Matters, co-produced the event and opened the day with the following keynote speech:

“Car parks have a symbiotic relationship with the destinations and activities that surround them. Off-street parking is both a service and a property business;...

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