Victor, I do believe it!

Victor Meldrew is right, automated systems could do better. Councils, too, have to respond quicker to retain motorists’ faith when errors do arise

Stephen Hardy

I read Victor Meldrew’s article about the problems some people face when using phone systems to access services such as parking (PR Feb) and immediately thought ‘what has been going wrong?’ When people register to use automated technology they expect it to be easy and accurate.

In my present assignment at the London Borough of Richmond upon Thames I have paid great attention to this area. Richmond is at the leading edge of technology, offering virtual visitor permits and...

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