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British Parking Awards: Issue 241 5 Apr 2012

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airports, awards, customer service, BAA

Heathrow's Andy Cameron is parking person of the year

Heathrow’s parking customers come first for BAA’s Andy Cameron

Andy Cameron joined BAA three-and-a-half years ago as a retail operations manager. Prior to that he was a store and area manager for Dixons Retail Group, a role which gave him a solid grasp of retail operation as well as a strong customer focus and service ethos. In his day-to-day role at BAA, Cameron is responsible for overseeing the maintenance and running of the 14 short and long-stay car parks at Heathrow Airport, which amounts to 42,000 parking spaces.

He is alerted to incidents as various...

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