Making paying less of a pain
There are some things that passenger transport service providers could learn from the unlikely sectors of insurance
The insurance industry isn’t often looked upon as a paragon of retail virtue, so you might think it a bit odd if I suggest that those in the passenger transport business could learn a thing or two from that sector. But let’s see if I can persuade you.
The proposition is my recurring concern: the reward from genuine customer focussed thinking.
Once a year I fill in a form for my car insurance. It asks me to confirm some things about me (age, length of driving licence, etc), the...