Latest news:
Business: Issue Issue 21 1 Jun 2011

Merseyrail hands over power with staff-led service culture

Like the bus industry, the rail industry has traditionally been associated with ‘command and control’ management. Arguably the most radical step any train operator has taken in an attempt to create a new culture has been implemented at Merseyrail, the 75 mile  conurbation train operation run by Serco with Abellio, where the Fast Lane project has moved beyond empowering staff to a philosophy of customer service standards and initiatives being staff-led. Effectively, staff now...

Add a comment

Join TransportXtra subscribers and read this article in full...


30 days

90 days

Save 50%

1 Year

Save 75%







+£6 VAT

+£12 VAT

+£18 VAT

An online subscription to TransportXtra works out at less than 24p per day for all the latest issues and transport intelligence
Parking Review


New Transit individual subscriptions

New Transit: Passenger Transport's Big read. Click here to subscribe today Widely read by rail, light rail and bus operators, local and central governments, the city, consultants and suppliers, New Transit delivers comprehensive passenger transport analysis and comment.

New Transit magazine is published by Contact Plus 24 Limited. Please subscribe via their dedicated website.

Not ready to subscribe? Take a 2 week free trial