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Bus, Performance, Rail, National Express, Other, All of UK
David Bird shows NEG what might have been in E:ON transformation
David Bird (left) has made the case to colleagues for customer service to be seen as a high priority throughout EONAt national level, no transport group has had a dedicated customer service director since the departure of David Bird from National Express in 2009.
In other consumer industries it is seen as a key strategic and commercial part of the business, with frameworks of central objectives and standards set by group and national level customer service directors – even in industries which have not traditionally been seen as customer-oriented.
When he left National Express, Bird joined energy...
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