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Rail News: Issue Issue 08 25 Jan 2010

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Rail, Suppliers, Watchdogs, Other, All of UK

81% of rail users satisfied

Passenger Focus has published the results of the latest National Passenger Survey. The Spring 2009 survey shows that 81% of passengers rated their journey as ‘good’ or ‘satisfactory’.

The survey was undertaken shortly before National Express withdrew from its East Coast franchise. But despite the operation’s well publicised difficulties, its 87% satisfaction score was joint highest among the intercity train operators. It was matched by First TransPennine Express,...

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