The latest UK Bus Passenger Survey, by independent watchdog Passenger Focus, shows satisfaction varies widely among different operators and local... continue

The economic circumstances of 2012 gave added impetus to a range of lobbyists and protestors, harnessing public support against cuts in spending on... continue

Major organisational changes are continuing to take place across the passenger transport business as operators, planning authorities and policy... continue

Louise Amantani
Operators, infrastructure and technology suppliers, passenger representatives and a wide range of other stakeholders gathered at the Travel 2020... continue

Peter Stonham
There were lively debates  on the future of smart ticketing and payment at two key sessions in the Travel 2020 conference. Transport Minister... continue

The social effects of bus service cuts are “subtle and diffuse” but generally deliver a lowering in the quality of life, a study has... continue

Anthony Smith
We need to work together to get the best out of the passenger transport system. The key issue in this is trust, and an ability to cooperate even... continue

Repositioning the passenger transport business through partnership building, delivering an integrated offer and a culture change to put the customer... continue

Ian Wright
We’ve all been stuck on a station platform or at a bus-stop at one time or another, and there’s nothing more frustrating than having no... continue

Merseytravel chairman Mark Dowd has issued a statement denouncing local newspaper reports claiming that the district auditor had questioned... continue

The Travel 2020 event at the beginning of November featured two days of cutting edge information exchange and debate about the future of passenger... continue

Paul Salveson
­I­­t’s easy to under-estimate how unfamiliar many people are with using public transport.  A lot of the population simply... continue

Rail fares across franchises in England and Wales will rise by an average of 8% in January with rises on some routes as high as 13%. The increases... continue

Paul Salveson
Women are the ‘great unseen’ in transport decision- making. Yet they make up the majority of bus users in Britain, and account for 46% of... continue

Lee Baker
The ‘open data’ agenda – the drive to make information more freely available and accessible to the public – is not exactly... continue

One reason for the operations-led approach in the transport industry is the engrained wisdom that punctuality is the overwhelming driver of passenger... continue

James Dark
How should a modern consumer industry set its objectives for providing its users with the services they want, retaining business and winning new... continue

Why is he on the list? Passenger Focus is the public body set up by the government to protect rail and bus passengers. What kind of year has he... continue

Bus and train operators have been urged to improve their communication with passengers during disruption caused by bad weather. December saw the... continue

Andrew Garnett
A new report has been published by watchdog Passenger Focus in partnership with Milton Keynes Council that has investigated what stops residents of... continue