The Department for Transport has set up its own rolling stock leasing company to procure 202 new diesel trains for the Great Western, TransPennine... continue

First Group chief executive, Sir Moir Lockhead has been named by the Institute of Directors Scotland as inaugural Global Director of the Year. It is... continue

First Group chief executive, Sir Moir Lockhead, was honoured at the Institute of Directors Scotland ‘Director of the Year Awards’ last... continue

The ever bleak economic picture means it was another gloomy fortnight for our portfolio of transport stocks, perhaps as a result of National... continue

First Aberdeen has announced the appointment of Duncan Cameron as its operations director, following a 21 month stint in the same role at First... continue

Chris Cheek
London bus operator CentreWest saw a return to profitability in the period to March 29 2008 following losses recorded in 2007. The company operates... continue

The news that Ballymena-based bus manufacturer Wrightbus is to make a significant proportion of its workforce redundant in the coming months makes... continue

Andrew Garnett
YES The case for regulating customer service standards in the transport sector was taken on by Sheena Pickersgill of Metro, the West Yorkshire PTE.... continue

Robert Jack
Last week’s Customer Service Excellence and the Travel Experience conference heard various experts offer advice on what to do, and what not to... continue

Robert Jack
Over recent years there has been a growing recognition of the importance of delivering excellent customer service in the passenger transport sector.... continue

Leon Daniels, customer service chief at First UK Bus, has been impressed by the ingenuity of the company’s staff. In Bath, he found that they... continue

First has announced that it is to cut several early morning and evening services on several of its services in York and axe its Aircoach service that... continue

A rolling stock cascade across the South East has overcome Bombardier’s failure to deliver new Electrostar trains needed to facilitate major... continue

All 25,000 of First Group’s front line UK bus staff are to receive a half day of training in customer care. Leon Daniels, customer service and... continue

The current state of the stock market does not inspire confidence, however the last fortnight saw something of a revival for a majority of listed... continue

It seemed pretty likely that it would happen. Just weeks after it restructured its Yorkshire bus operations into one business from several smaller... continue

George Muir
The “Our People” section of the CSR reports could have been the dullest of all: vocational training, driver retention, ethnic diversity... continue

In 2007, climate change finally came to town. On this subject, there is real passion from the chief executives. Virtue or self interest, it... continue

If you make the effort, and read between the lines, Corporate and Social Responsibility reports are very, very interesting. Even the housekeeping... continue

The latest bus route tender results from Transport for London reveal a host of routes that have been retained by their operators and gains for... continue