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News category: customer service

519 results from all titles

Parking Review
Viewpoint
Gavin Mullen
For decades The John Lewis Partnership has set new standards in excellence in UK retail. Whether it is their department stores or Waitrose food... continue
Parking Review
Technology Lead Story
Jason Barbour
The written word is a very powerful thing. It can be used well and be your friend or, if used not so well, it may become your foe. And if used a... continue
Parking Review
Viewpoint
Nick Lester
The 1950s was the golden age of parking. You could park where you wanted, when you wanted, without difficulty and it was all free! Like so many... continue
Parking Review
Letters
Sarah Anglim
Valet parking is a service designed to eliminate the need for customers or guests to park their own vehicles. Whether at a hotel, restaurant or... continue
Parking Review
Payment systems
Bemrose Mobile used Parkex to announce that it will be waiving transaction charges for drivers using its Phone and Pay service during August. The... continue
Parking Review
Case Studies
Mark Moran
Drivers using The Queen’s Terminal car park are directed to the nearest available parking bay by a system of variable message signs and light... continue
Parking Review
Case Studies Lead Story
Mark Moran
Steve Bogg, Heathrow’s car park manager, runs a lot of car parking – 23,200 spaces in total. Up until 3 June, he was responsible for... continue
Parking Review
Profiles
Mark Moran
Excel Parking Services is 20 years old this year, an event that has given its managing director and founder, Simon Renshaw-Smith, occasion to both... continue
Parking Review
Parking Policy
The European Parking Association (EPA) has set up a task group to examine parking regulations for people with disabilities. The Blue Badge Parking in... continue
Parking Review
Awards
A scheme designed to accredit car parks that provide good access and facilities for disabled people was launched by the charity Disabled Motoring UK... continue
Parking Review
Awards Lead Story
Westminster City Council’s street parking sensor and ParkRight app was named innovation of the year at the 10th Real IT Awards, which were... continue
Parking Review
Awards
NSL’s customer engagement programme won a Management Consultancy Association (MCA) award. The annual MCA event recognises best practice across... continue
Categories: customer service, staff, NSL
Parking Review
News Lead Story
ParkatmyHouse.com, a website that connects drivers with people who have parking bays to rent out, has announced plans to devote £15m to leasing... continue
Parking Review
Payment systems
Nick Kibel
In today’s world of technology and communication, the parking industry is seeing a revolution in how it operates. Embrace it. You have to,... continue
Parking Review
Payment systems
Struggling to find the right change for parking machines and rushing back to your car to avoid a fine will be banished to the history books, predicts... continue
Parking Review
Case Studies
Q-Park’s Dale Street car park is the latest addition to the operator’s ‘cluster’ in Liverpool. However, what sets this... continue
Parking Review
Business News
Inventive IT has launched a parking booking website for London Stansted Airport which has 25,000 parking spaces. Stansted is the fourth busiest... continue
Parking Review
People News Lead Story
Deniz Huseyin
A member of Croydon’s award-winning parking team Zakki Ghauri has taken on the role of portfolio manager for both Hammersmith & Fulham and... continue
Parking Review
Enforcement News
Patrick McDonnell
Proposals to withdraw police traffic wardens from three local authority areas in Scotland have been postponed. Police Scotland had planned to remove... continue
Parking Review
Business News
Parcel lockers will be installed at car parks across the London Underground network, Transport for London (TfL) has revealed. The lockers will enable... continue
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