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News category: customer service

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Parking Review
News Lead Story
Worcester City Council and Ceredigion County Council have won the PATROL Annual Report Award for 2012/13.  The awards are presented by PATROL... continue
Parking Review
Business News Lead Story
Mark Moran
ParkatmyHouse, the online platform that has been pioneering peer-to-peer driveway rental in the UK, has rebranded itself as JustPark. The rebrand has... continue
Parking Review
Business News
Stansted Airport has formed a partnership with SkyParkSecure that will see the company provide long-stay, valet and official meet & greet... continue
Parking Review
Business News
An off-airport holiday booking service opened at Belfast International Airport on 19 June. The Park and Fly operation has been set up on a former... continue
Parking Review
Parking Policy Lead Story
The British Parking Association (BPA) launched the latest version of the body’s ‘Master Plan for Parking’ at the House of Commons... continue
Parking Review
Business News
Imperial Civil Enforcement Solutions’ (ICES) training division is to deliver new Ofqual-regulated qualifications developed by the British... continue
Parking Review
Business News
Airport valet parking company I Love Meet and Greet has launched a loyalty card scheme. Drivers booking five parking sessions will get their sixth... continue
Parking Review
Case Studies
Bullring has been a vibrant market area in Birmingham since the Middle Ages. The area was redeveloped just over a decade ago to create a new focal... continue
Parking Review
Yellow Lines
A parking valet at a five-star hotel charged with parking a Lamborghini Gallardo crashed it into a concrete wall, causing £196,000 worth of... continue
Parking Review
Viewpoint
Gavin Mullen
For decades The John Lewis Partnership has set new standards in excellence in UK retail. Whether it is their department stores or Waitrose food... continue
Parking Review
Technology Lead Story
Jason Barbour
The written word is a very powerful thing. It can be used well and be your friend or, if used not so well, it may become your foe. And if used a... continue
Parking Review
Viewpoint
Nick Lester
The 1950s was the golden age of parking. You could park where you wanted, when you wanted, without difficulty and it was all free! Like so many... continue
Parking Review
Letters
Sarah Anglim
Valet parking is a service designed to eliminate the need for customers or guests to park their own vehicles. Whether at a hotel, restaurant or... continue
Parking Review
Payment systems
Bemrose Mobile used Parkex to announce that it will be waiving transaction charges for drivers using its Phone and Pay service during August. The... continue
Parking Review
Case Studies
Mark Moran
Drivers using The Queen’s Terminal car park are directed to the nearest available parking bay by a system of variable message signs and light... continue
Parking Review
Case Studies Lead Story
Mark Moran
Steve Bogg, Heathrow’s car park manager, runs a lot of car parking – 23,200 spaces in total. Up until 3 June, he was responsible for... continue
Parking Review
Profiles
Mark Moran
Excel Parking Services is 20 years old this year, an event that has given its managing director and founder, Simon Renshaw-Smith, occasion to both... continue
Parking Review
Parking Policy
The European Parking Association (EPA) has set up a task group to examine parking regulations for people with disabilities. The Blue Badge Parking in... continue
Parking Review
Awards
A scheme designed to accredit car parks that provide good access and facilities for disabled people was launched by the charity Disabled Motoring UK... continue
Parking Review
Awards Lead Story
Westminster City Council’s street parking sensor and ParkRight app was named innovation of the year at the 10th Real IT Awards, which were... continue
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