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News category: customer service

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Parking Review
Letters
Patrick Troy, chief executive, British Parking Association
There is no such thing as a free parking space: someone has to pay for it. This is true everywhere: in town centres, at the beach and in the... continue
Parking Review
Awards
Three British parking projects are competing for recognition in the European Parking Awards, with the winners to be announced in Berlin on 23... continue
Parking Review
Case Studies
Managing multiple small-scale inner city car parks is a challenge for operators. The University of Sheffield has implemented a Park Mark-inspired... continue
Parking Review
Technology
Manchester Airport provides parking for around 40,000 cars at any one time. The airport’s three terminals are served by a variety of car parks,... continue
Parking Review
Airports
Mark Moran
Like many airports, Heathrow can resemble a massive car park with runways attached. There is no doubting that public parking spaces the airport... continue
Parking Review
News Lead Story
Deniz Huseyin
Plans to introduce 30 minutes’ free parking across the district of Mo... continue
Parking Review
Business News
The disability charity Motability will receive a donation from all bookings made at Q-Park’s 60 UK sites by Motability customers using a... continue
Parking Review
Enforcement News
The DVLA is no longer charging drivers who make enquiries about who have been requesting their data. The agency used to charge £5 for the... continue
Parking Review
Enforcement News
Deniz Huseyin
Citizens Advice has reported that the numbers visiting its website seeking information about private land parking charges has nearly tripled in the... continue
Parking Review
News Lead Story
Two parking technology firms – JustPark and AppyParking – emerged as the winners of Virgin Media Business’s annual ‘Pitch to... continue
Parking Review
Awards
Adrian Cobbledick, NCP's head of customer contact, was named Business Improvements Manager of The Year at the UK National Contact Centre Awards in... continue
Parking Review
Operational
Imagine each time an able-bodied person attempts to park in a disabled parking bay a person with disabilities was able to challenge them. This is... continue
Parking Review
IT
The British Parking Association (BPA) has adopted a new customer relationship management (CRM) system for its member services... continue
Parking Review
Business News
Parking booking service ParkJockey is providing a complimentary shuttle bus service for people attending a fundraising event for the Gurkhas. The... continue
Parking Review
Parking Policy
Parking charges are more unpopular than cashpoints that charge, card payment surcharges and paid-for public lavatories, a poll by insurer Direct Line... continue
Parking Review
Operational
Disabled Motoring UK (DMUK) has created a video that explains the benefits of its Disabled Parking Award (DPA) scheme. The video was shown by... continue
Parking Review
Technology
Shopping centre operator Hammerson is trialling ‘print@home’ parking tickets at Highcross Leicester following an upgrade of parking... continue
Parking Review
Business News
European airline Wizz Air has extended its contract with parking reservations specialist ParkCloud. ParkCloud has been the exclusive provider of... continue
Parking Review
Case Studies
The idea of using the internet and mobile applications to find and pay for parking is popular, but in reality parking location apps are among the... continue
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