Latest news:
News category: surveys

294 results from all titles

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Regular News
By Robert Jack
The travelling public rate Virgin Trains as better than British Airways for customer service, but First Group’s bus and rail services are... continue
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Bus News Lead Story
By Robert Jack
Britain’s bus operators must significantly speed up the replacement of their fleets with new DDA-compliant pre-2000 vehicles before it is too... continue
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Bus News
By Meera Rambissoon
Passenger focus chief executive Anthony Smith has highlighted a “chronic lack of benchmarking” in the bus industry. To fill the void the... continue
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Regular News
A telephone survey across Europe undertaken by the organisers of the Transports Publics exhibition has discovered that 90% of Britons use urban... continue
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Rail News
By Meera Rambissoon
Train operators are performing badly when it comes to how well they deal with delays, according to low ratings in the latest National Passenger... continue
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Rail News
Value for money is not as low in the eyes of passengers as it seems, according to rail watchdog Passenger Focus, following the publication of its... continue
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Rail News
Train operators who carry London commuters have improved in the overall satisfaction levels of the latest National Passenger Survey. Passenger... continue
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In brief
Half of Britons are deterred from rail travel by high ticket costs, a survey by the Royal Academy of Engineering suggests. As a number of operators... continue
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Other Columnist
Alex Warner
If only the annual fares hikes were like this, remarked many railway managers. Last month’s National Passenger Survey results went largely... continue
Categories: Rail, Surveys, Other, All of UK
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Rail News
Recognition of the Virgin Trains and Eurostar brands has grown over the past year, according to the UK’s 2008 top 500 ‘Business... continue
Parking Review
Mike Macey on...
Mike Macey
There seems to be very little in-depth analysis of on-street compliance going on. To my knowledge, Transport for London (TfL) is the only... continue
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Business Monitor
THE proportion of the population that lives within 13 minutes’ walk of a bus stop with a service at least once an hour remains higher in many... continue
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John Nelson
I’ve just discovered the UKCSI, which  is the UK Customer Service Index. It’s a new idea, started last year and is supported by most... continue
Categories: Bus, Rail, Surveys, All of UK
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Business Monitor
In 2007, the passenger railways in Britain carried 1,213,000,000 (1.2 billion) passenger journeys generating 30,103,000,000 passenger miles (30... continue
Categories: Rail, Surveys, ATOC, All of UK
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Business Comment
According to popular wisdom, rail fares are variously going up more steeply than is justified, used to price passengers off the railway and are the... continue
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Business Monitor
CUSTOMER satisfaction with bus services in?England was at its highest level for more than five years last autumn, according to the Department for... continue
Categories: Bus, Surveys, Other, All of UK
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Bus News
By Andrew Garnett
An independent audit of Go North East’s customer service by Bus Users UK has praised the quality of driving and found the operator to be one of... continue
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In brief
A new survey of people living near the Metrolink tram network, following improvements, shows that satisfaction levels are neck and neck with... continue
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Business Monitor
WHEN the government’s Social?Exclusion Unit reviewed the levels of public spending on transport a couple of years ago, there was much... continue
Categories: Surveys, DfT/SRA, All of UK
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Business Monitor
ANALYSIS of bus punctuality surveys undertaken for the Department for Transport suggests some improvement in the overall level of punctuality since... continue
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