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News category: surveys

290 results from all titles

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Rail News
Value for money is not as low in the eyes of passengers as it seems, according to rail watchdog Passenger Focus, following the publication of its... continue
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Rail News
Train operators who carry London commuters have improved in the overall satisfaction levels of the latest National Passenger Survey. Passenger... continue
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Rail News
By Meera Rambissoon
Train operators are performing badly when it comes to how well they deal with delays, according to low ratings in the latest National Passenger... continue
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Other Columnist
Alex Warner
If only the annual fares hikes were like this, remarked many railway managers. Last month’s National Passenger Survey results went largely... continue
Categories: Rail, Surveys, Other, All of UK
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In brief
Half of Britons are deterred from rail travel by high ticket costs, a survey by the Royal Academy of Engineering suggests. As a number of operators... continue
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Rail News
Recognition of the Virgin Trains and Eurostar brands has grown over the past year, according to the UK’s 2008 top 500 ‘Business... continue
Parking Review
Mike Macey on...
Mike Macey
There seems to be very little in-depth analysis of on-street compliance going on. To my knowledge, Transport for London (TfL) is the only... continue
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Business Monitor
THE proportion of the population that lives within 13 minutes’ walk of a bus stop with a service at least once an hour remains higher in many... continue
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John Nelson
I’ve just discovered the UKCSI, which  is the UK Customer Service Index. It’s a new idea, started last year and is supported by most... continue
Categories: Bus, Rail, Surveys, All of UK
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Business Monitor
In 2007, the passenger railways in Britain carried 1,213,000,000 (1.2 billion) passenger journeys generating 30,103,000,000 passenger miles (30... continue
Categories: Rail, Surveys, ATOC, All of UK
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Business Comment
According to popular wisdom, rail fares are variously going up more steeply than is justified, used to price passengers off the railway and are the... continue
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Business Monitor
CUSTOMER satisfaction with bus services in?England was at its highest level for more than five years last autumn, according to the Department for... continue
Categories: Bus, Surveys, Other, All of UK
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Bus News
By Andrew Garnett
An independent audit of Go North East’s customer service by Bus Users UK has praised the quality of driving and found the operator to be one of... continue
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In brief
A new survey of people living near the Metrolink tram network, following improvements, shows that satisfaction levels are neck and neck with... continue
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Business Monitor
WHEN the government’s Social?Exclusion Unit reviewed the levels of public spending on transport a couple of years ago, there was much... continue
Categories: Surveys, DfT/SRA, All of UK
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Business Monitor
ANALYSIS of bus punctuality surveys undertaken for the Department for Transport suggests some improvement in the overall level of punctuality since... continue
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Business Monitor
DATA from the National Travel?Survey continues to show how sharply bus and coach travel is reduced when a household makes the transition from not... continue
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Business Monitor
THE?results of the first ever National?Rail Travel Survey were published by the Department for Transport at the end of last month. The exercise was... continue
Parking Review
Developments
Patrick McDonnell
Increased parking provision figures prominently in a Scottish NHS trust’s plan to further develop its health campus at Foresterhill, which has... continue
Parking Review
Business News
Patrick McDonnell
Over a quarter of English councils raise more revenue by charging for services such as car parking, recreational activities and school meals than... continue
Categories: surveys, All of UK
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